FAQ

Frequently Asked Questions (FAQ)

How long will it take to receive my order? Due to our partnership with global vendors to bring you the best prices, please allow 7-15 business days for delivery.
Why did I only receive part of my order? We ship from multiple warehouses to get your items to you faster. If you ordered several items, they might arrive in separate packages at slightly different times.
Do you ship worldwide? Yes! We offer worldwide shipping so pets everywhere can enjoy our premium gear.

Can I change or cancel my order? We process orders quickly, but if you contact us within 12 hours of placing your order, we can usually make changes. After that, we may not be able to accommodate cancellation requests.
What payment methods do you accept? We accept all major credit cards, Apple Pay, and Google Pay through our secure, encrypted checkout.

What if my item arrives damaged? Please contact us immediately at martins@potionagency.com with a photo of the damage. We will evaluate the issue and make it right as part of our 30-Day Happiness Guarantee.
How do I return an item? To start a return, contact us first at martins@potionagency.com. Please do not send your purchase back to the address on the package, as it will not be processed there. We will provide you with specific instructions and the correct return address.
How do I track my order? Once shipped, you’ll receive an email with a tracking number. You can use our "Track Your Order" page for real-time updates.